One of the biggest causes of customer churn is a low quality of experience brought on by outages and service deterioration. With the help of QuantWifi real-time detection tools, operators can easily see issues and take action before customers even become aware of them, significantly improving the quality of service.
Unlike existing solutions, QuantWiFi “knows” exactly when a problem occurred, on which device it occurred and how much it deviated from a predefined set of metrics.
QuantWiFi solution comes with a browser based application. Once a customer push on the “start”, a series of metrics are collected including but not limited to time, device id and link performance data.
QuantWifi is a proven technology, deployed in over 4.5 million households in Europe and Asia. Our agent based solution is available for several vendors already, including ZTE, Broadcom and MTK. QuantWifi helps you answer questions like:
- Which of my customers do not have any issues with Wi-Fi?
- Amongst those customers, which cohorts can I upsell to?
- How can I see the churn thread for customers facing several Wi-Fi issues?
- How can I compare different Wi-Fi customer device brands in terms of performance and availability?
QuantWifi solution overview
One of the biggest causes of customer churn is a low quality of experience brought on by outages and service deterioration. With the help of QuantWifi real-time detection tools, operators can easily see issues and take action before customers even become aware of them, significantly improving quality of service.
QuantWifi is an agent-based solution. Unlike the script based solutions in the market, On average, QuantWifi can collect 3X more data from customer devices (depending on the brand), and provide additional insights script-based solutions are not capable of.
This way, it is also possible to initiate a very deep-dive remote testing of the device by the operator, customer success team, technician or call center agent. This testing takes little time that it can even be completed during the customer call process.
The platform is either deployable on premises for maximum security and privacy, or can be deployed on a private cloud, whichever is suitable for the customer. QuantWifi works with a wide variety of devices, those including Zyxel, MTK, ZTE, TP-Link and Vestel.
What do the telco companies get by using QuantWifi?
- Retain your customers: Build loyalty, exceed customer expectations and increase trust using QuantWifi’s Wi-Fi connectivity insights platform.
- Eliminate truck rolls: Act immediately when the customer calls. Proactively detect and fix any issues during customer service process.
- Find issues before they happen: Analyze modem data and predict potential issues and upsell opportunities using Machine Learning and AI technologies.
- Increase ARPU: Boost per customer revenue by providing your users a list of upgrade options by looking at their usage characteristics and local network capabilities.
How does QuantWifi work under the hood?
WiFi link performance is measured between the gateway and the associated WiFi clients, and link quality choices are made based on performance data in respect to WiFi QoS parameters.
Unlike previous market solutions that depend solely on shell script data, our technique offers great precision in recognizing and fixing WiFi faults accurately and effectively by directly embedding itself in the kernel.
An agent in our system captures device performance data and sends it to the cloud for processing. Cloud servers jointly evaluate each device’s data to learn how it relates to Customer Experience (QoE) while spotting immediate deviations that disturb customer experience.
Such disturbances are notified to the Call Center, but can also be communicated to the end user if required.
Our system includes a browser-based client tool that provides end-users with information about their WiFi (LAN) and WAN networks. Browser-based tools give insight into a wide range of network issues, from WAN/LAN access to WiFi performance, and can be used with all current browsers without the requirement for application download.
Customers who understand their network and issues are less frustrated and call their ISPs less frequently.
For more information, contact us at [email protected] or get a custom quote and a live demo.
You can purchase QuantWifi directly from us and have it self-hosted, or let us deploy QuantWifi servers directly on AWS. Servers can be self-managed or managed by QuantWifi.